Refund policy

Last updated: June 3, 2026 Our Commitment to You At House of JANG Inc., our desire is to provide the highest level of customer service while maintaining the integrity of our artisan products. Our policy is designed to be fair, transparent, and to address common concerns. We value your feedback as it helps us continually improve and foster the respectful and trusting relationship we aim to build with you. If you have any questions or comments, please contact us at support@houseofjangin.com. Returns and Exchanges Policy JANGIN Sauce Products Due to the perishable nature of our food products and food safety regulations, House of JANG Inc. cannot accept returns or exchanges of opened, used, or unwanted JANGIN sauce products. For quality control and food safety reasons, returned food products cannot be resold or restocked. All sales of JANGIN sauce products are final once an order has been shipped, unless the product arrives damaged or an incorrect item was sent. Signed Cookbooks and Personalized Items Because of the personalized nature of signed cookbooks and custom merchandise, all sales are final. Returns or exchanges are only available if the item arrives damaged or an incorrect item was received. Other Merchandise Unused merchandise may be returned or exchanged within 14 days of delivery, provided the item: Is unused and unwashed. Is in its original packaging. Has not been altered or modified in any way. Please contact support@houseofjangin.com to initiate a return or exchange. Items sent back without first requesting authorization will not be accepted. Return Shipping Costs Customers are responsible for return shipping costs associated with voluntary returns or exchanges. If an item arrives damaged, defective, or an incorrect item was shipped, House of JANG Inc. will cover replacement shipping costs and provide a replacement or refund at no additional charge. Once merchandise is received and inspected, refunds are generally processed within five business days. Customers exchanging merchandise may choose: An exchange for another item. Store credit equal to the value of the returned item. Cancellations and Pre-Orders Pre-orders for JANGIN products, including sauces, cookbooks, and merchandise, may be canceled for a full refund at any time before the order has shipped. Once an item has shipped, the return policy applicable to that product category will apply. To cancel a pre-order, please contact support@houseofjangin.com. Damaged, Incorrect, Delayed, or Lost Orders If your order arrives damaged, you receive the wrong item, or your shipment is delayed or lost, we are here to help. Claims for damaged or incorrect items must be submitted within 14 days of delivery. To report an issue, please email support@houseofjangin.com and include: Damaged Items Photos of the damaged goods. Photos of the packaging. Your order number. Incorrect Items Photos of the item(s) received. Your order number. Delayed or Lost Orders Your order number. Tracking information, if available. Proof of purchase is required for all claims. Upon review, House of JANG Inc. may issue a replacement or a refund. Delayed Orders Orders are fulfilled through our logistics partner, CGETC, and most domestic U.S. shipments are expected to arrive within approximately 3 to 7 business days. Delays occasionally occur due to carrier issues or circumstances outside our control. If 14 days have passed since the expected delivery date and your order has not arrived, we recommend first contacting the shipping carrier associated with your tracking information, as they are often the best resource for locating delayed packages. Please forward any relevant information to support@houseofjangin.com. If the issue cannot be resolved, we will work with our fulfillment partner to determine the appropriate resolution, including a replacement or refund when applicable. Lost Orders If tracking information indicates that your package has been delivered but you cannot locate it: Verify the shipping address used for the order. Check with household members, neighbors, or building management. Contact the shipping carrier for additional information. If the package remains missing after these steps, please contact support@houseofjangin.com. House of JANG Inc. will work with our fulfillment partner to investigate the matter and determine an appropriate resolution. Fulfillment and Returns Center Orders are fulfilled and authorized returns are processed through our logistics partner: CGETC Returns Center / COI2 18400 San Jose Ave. City of Industry, California 91748 United States Please do not send returns without first contacting support@houseofjangin.com for return authorization and instructions. Important Notes Incorrect Shipping Address House of JANG Inc. is not responsible for delays, losses, or undeliverable shipments resulting from incorrect or incomplete shipping information provided at checkout. Customers are responsible for ensuring that all shipping information is accurate before placing an order. Carrier Delays Transit times are estimates only and are not guaranteed. House of JANG Inc. is not responsible for delays caused by carriers, weather conditions, customs processing, or other events outside of our control. Refunds Once a claim or authorized return is received and inspected, we will notify you by email whether your refund has been approved. Approved refunds will be issued to the original method of payment within 7 business days. Late or Missing Refunds If you have not yet received your refund: Check your bank account again. Contact your credit card company, as posting delays may occur. Contact your bank. If you have completed these steps and still have not received your refund, please contact support@houseofjangin.com. Sale Items Only regular-priced items are eligible for refunds. Sale items and promotional items are non-refundable unless they arrive damaged or an incorrect item was shipped.